Sales Operations Specialist - Temporary 2 Month Assignment

Overview

ENERPAC TOOL GROUP - Who we are?

Enerpac Tool Group Corp.

is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries.

The Company makes complex, often hazardous jobs possible safely and efficiently.

Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.

The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin.

Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ .

Summary - basic function of the role

The Sales Operations Specialist supports an assigned sales region in the United States and is responsible for direct customer support and advanced order issue resolution not limited to pricing, order expediting, delivery issues, credits, and customer returns.

With direct assignment to distributor accounts within the assigned region, the Sales Operations Specialist is a core member of the channel and regional field sales team and will work collaboratively with our distribution partners, field sales members, channel leaders, and operations team.

Success is measured by ensuring the optimum customer experience and customer satisfaction, while timely processing sales operations cases within Salesforce.

Work Schedule: Monday - Friday; evenings and weekends may be required

Location: In-office Monday - Thursday, Friday optional work-from-home

648 N.

Plankinton Ave., 4 th Floor

Milwaukee, WI 53203

Job Duties and Responsibilities



* Become an expert in our Oracle ERP system for commercial functions (to include order management troubleshooting, product information, availability information, customer account data, and customer bill-to and ship-to location data).


* Responsible for investigating and resolving all customer complaints or escalations related to order processing, item pricing, invoices, additional charges, and shipments.

This may include working with our shipping carriers to troubleshoot or re-route shipments as required.


* Build collaborative relationships with operations, supply chain, and product teams to resolve ordering delays, research temporary product deactivations, and expedite long-lead time items to meet customer timelines.

Every effort should be made to satisfy our customer's timeline and preserve each order.


* Process customer credits and debits to include requests for Inventory Stock Return adjustments applying Enerpac stock return policies or resolution of sales order discrepancy issues, pricing errors, item shortage or overage shipments.


* Provide accurate product model information, pricing & availability, payment terms, and shi...