General Manager - Insurance

As the General Manager in Business Banking Insurance, you will be responsible for strategy, business management, customer experience, and controls for the new, digital-led Property & Casualty Insurance agency business supporting our 7M+ small business clients.

You will build out and manage a team that is responsible for various aspects of product strategy, measuring and driving key business metrics, as well as ensuring the execution and delivery of the go-to-market approach.

This is a dynamic opportunity to work in a fast-paced start-up environment with the ability to influence the future products and services that Chase offers in support of our mission to be the most recommended bank for small businesses.

Job responsibilities


* Shape the evolution of our business strategy for the small business Property & Casualty Insurance agency business


* Define, establish and monitor key business metrics, using data-driven insights to inform decisions and drive growth, profitability, and customer satisfaction.


* Ensure robust risk management and controls, maintaining compliance with regulatory requirements and internal standards.


* Collaborate with agile product, technology, operations, marketing, carrier management team, and field leadership to deliver integrated solutions for our small business clients.


* Champion the voice of the customer, leveraging feedback to enhance products, services, and the overall client experience.


* Foster a culture of innovation and continuous improvement, encouraging experimentation and rapid iteration.


* Develop and design operating procedures, and capabilities in partnership with various teams to drive business results


* Lead, mentor, and manage a team responsible for various aspects of product strategy, customer experience, and business performance.

Required qualifications, capabilities, and skills


* 10+ years of experience in business management, product leadership, or general management roles, ideally within insurance, financial services, and digital platforms.


* Proven track record of building and scaling digital businesses, with strong expertise in customer experience, product development, and go-to-market execution.


* Demonstrated ability to lead and develop high-performing teams in a dynamic, fast-paced environment.


* Strong analytical and strategic thinking skills, with experience using data to drive business decisions and measure outcomes.


* Excellent communication, collaboration, and stakeholder management skills, with the ability to influence at all levels of the organization.


* Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships with business partners.


* Versatile personality type with high resiliency, a commitment to success, and a willingness to pitch in wherever necessary to get the job done

Preferred qualifications, capabilities, and skills


* MBA or related degree preferred, bu...