Industrial Design Vice President

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Industrial Design Vice President in DCE Card, you will lead end-to-end design for our physical payment ecosystem, includingphysical cards,packaging and unboxing experiences, physical spaces andpayment technology touchpointsthat bring our brand to life.

You will shape the near- and long-term roadmap through strong cross-functional partnership, set a high bar for craft and usability, and ensure designs are feasible, inclusive, and scalable across portfolios.

You'll operate as a senior design leader; owning key programs, proactively navigating ambiguity, and serving as aplayer/coachwho raises team capability through mentorship, critique, and hands-on delivery.

Job responsibilities


* Lead industrial design from concept through production, ensuring high-quality form, function, usability, and brand expression across cards, packaging, spaces, and payment technology.


* Own complex, multi-stakeholder programs (card platforms, refreshes, packaging, spatial rollouts, payment tech), managing dependencies and driving decisions.


* Establish and evolve design principles for physical products and systems, balancing consistency with innovation.


* Apply expertise in manufacturing, materials, CMF, tolerances, and constraints to deliver scalable, feasible solutions.


* Translate research, market signals, and business context into clear design strategies, frameworks, and recommendations that shape roadmaps.


* Champion inclusive, accessible, and ergonomic design for diverse users and contexts.


* Create and oversee high-fidelity prototypes and models to communicate intent, validate usability, and accelerate decisions.


* Partner with Product, Engineering, Research, Risk, Legal, and Operations to meet performance, compliance, security, and lifecycle needs.


* Apply and guide responsible AI use in design (concept exploration, iteration, synthesis, evaluation) while ensuring customer focus, brand alignment, and feasibility.


* Present and defend design strategy to senior leadership, driving alignment and approvals.


* Mentor designers and improve team standards, processes, and documentation to elevate quality and velocity.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in industrial design or similar roles


* Demonstrated ability toleadprojects/programs with significant ambiguity, multiple stakeholders, and high customer/brand impact.


* Expert-level capability producing visually compelling and production-minded design outputs using industry-standard tools (e.g.,Rhino, KeyShot, Solidworks, Adobe Creative Suite; others as applicable).


* Strong track record translatingresearch and insightsinto strategy, requirements, and measurable design decisions.


* Deep knowledge ofmanufacturing/materials, including design-for-manufacture c...