Process Associate

Key Responsibilities



* Review AI-generated summaries of medical documents for accuracy, completeness, and relevance.


* Cross-check the summary against the specific client/underwriter requirement specification before finalizing.


* Edit, correct, and format the document to match the exact client specification and template.


* Verify medical terminology, diagnoses, and clinical details are correctly interpreted and represented.


* Ensure zero/minimal errors in the final report — accuracy is a top priority.


* Understand underwriting context to ensure the summary supports underwriting decision-making needs.


* Deliver completed reports within the assigned turnaround time (TAT).


* Escalate ambiguous, incomplete, or inconsistent AI outputs to the appropriate team/lead.


* Maintain productivity and quality benchmarks set by the process.


* Collaborate with team members, QA, and leads to resolve recurring AI errors or gaps.

Required Skills & Qualifications



* Degree in Life Sciences, Nursing, Pharmacy, or Paramedical field (freshers eligible).


* Strong understanding of, or aptitude for learning, medical terminology and clinical documentation.


* High attention to detail with a strong focus on accuracy.


* Ability to work effectively within a team environment.


* Excellent verbal and written communication skills.


* Professional, courteous, and client-focused approach.


* Ability to consistently meet deadlines/targets within a fast-paced environment.


* Willingness to work day shift.


* Basic familiarity with AI tools is a plus (training will be provided).