Showroom Concierge

Job Title: Showroom Concierge
Location: Burlington, MA

About The Job

TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States.

As a rapidly growing company, we are redefining how homeowners and designers shop for projects.

With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands-on creative leader to shape the future of our brand and join our dynamic team.

In this role, you will play a vital part in our growth trajectory.

We are seeking an enthusiastic and service-driven individual to join our Showroom as a Showroom Concierge.

This Receptionist & Sales Support role is a vital partner to our Sales Representatives, ensuring a seamless and exceptional client experience in our showroom.

As part of a two-person team, this individual will be a key point of contact, providing outstanding customer service, product knowledge, and administrative support enhancing every client's interaction.

TileBar offers a competitive compensation package that includes a strong base salary.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Other minor duties may be assigned.

Customer Experience

• Create a warm, welcoming, and professional first impression—whether in person, over the phone, or in writing.

• Offer refreshments, seating, and other amenities to enhance the client's showroom experience.

• Promptly and effectively respond to client inquiries, ensuring a positive and solution-oriented experience.

Sales & Order Support

• Assist sales representatives with key processes, including sample requests, quoting, order placement, tracking, and returns.

• Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.

Product & Project Knowledge

• Develop and maintain a strong understanding of TileBar's product offerings, systems, and services to provide accurate and expert information in support of the client's needs and inquiries.

Team Collaboration

• Work closely with showroom staff and internal teams to uphold brand standards and exceed client expectations.

• Collaborate across departments to ensure efficient order processing and timely delivery.

• Assist with additional showroom and sales-related tasks as needed to enhance the client's experience.

Brand Representation

• Represent TileBar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.

• Contributing to our friendly, knowledgeable, and service-driven culture.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

• 2-3 years of relevant Sales Support experience.

• 2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain ind...