CUSTOMER SVC/LEAD

Create an outstanding customer experience through exceptional service.

Establish and maintain a safe and clean environment that encourages our customers to return.

Embrace the Customer 1 st strategy and encourage team members to deliver excellent customer service.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.


* Cashier


* Customer Service Experience


* Second language


* Ability to handle stressful situations


* Effective communication skills


* Knowledge of basic math


* Standing or walking- 100 percent of the time


* Lifting- average of 40 pounds


* Pushing and pulling


* Manual dexterity


* Bending, twisting, and turning


* Reading Comprehension


* Talking- good verbal skills with customers and employees


* Listening- good communications with customers and employees


* Repetitive motion of hands and wrists


* Must be 21 years old



* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.


* Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.


* Report pricing and scanning discrepancies to the appropriate manager.


* Process customer transactions quickly, accurately, and efficiently.


* Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.


* Communicate new and on-going special programs and promotions with customers.


* Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.


* Handle funds, coupons, and tenders according to company policy.


* Stock and inventory department merchandise.


* Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.


* Label, stock and inventory department merchandise.


* Report product ordering and shipping discrepancies to the department manager.


* Display a positive attitude.


* Stay current with present, future, seasonal and special ads.


* Adhere to all food safety regulations and guidelines.


* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.


* Notify management of customer or team member accidents.


* Report all safety risks or issues, and illegal activity including- robbery, theft or fraud.


* Collaborate with team members to encourage teamwork.


* Adhere to all local, state and federal laws, and company guidelines.


* Must be able to oversee the total store operations in absence of Store Manager, Assistant Manager, or Front End Manager.


* May be responsible for opening or closing of store depending on yo...