Manager, Veterans Services - Veterans Assistance Commission Of Cook County

Job Summary
Leads the team in providing comprehensive support to veterans and their dependents, ensuring they understand and obtain their full range of federal, state, and local benefits.

Supervises a team of Veterans Service Officers (VSOs), develops and implements department strategies, and advocates for veterans' rights within the community.

Analyzes veteran needs and community trends, crafting strategic plans to enhance the department's effectiveness in serving veterans.

Builds strong relationships with local, state, and federal agencies, advocating for veterans' rights and benefits within the community.

Ensures veterans and their dependents receive expert guidance and assistance on accessing and applying for benefits.

Minimum Qualifications


* Possession of a High School Diploma or General Education Development (GED) Certificate and


* Nine (9) years of experience in human services, counseling, or social work and


* Three (3) years of prior supervisory experience is required.


* Must be a current accredited Veteran Service Officer at the time of application is required.

Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee).

Candidates will be notified of how to submit required documents.

The duties listed are not set forth for purposes of limiting the assignment of work.

They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.



*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS



* Ability to interact with colleagues at all levels, build strong relationships, and achieve goals without direct control over resources.


* Ability to think strategically with short- and long-term goals in consideration.


* Ability to transform abstract ideas into discreet plans of action.


* Helps veterans, their survivors, and their dependents by representing them in Veterans' affairs, such as, medical assistance and care, home loans, insurance, community education, and counseling.


* Ability to manage professional and/or skilled support staff on a day-to-day basis.


* Ability to lead within the established objectives and make decisions regarding daily priorities and the application of technical/business processes for a work group or segment of a department.


* Ability to set overall direction and hold staff accountable ...