Plant Project Management Manager

The Plant Project Management Manager is responsible for leading the successful execution of large, complex Engineered-to-Order (ETO) customer projects at the Mount Juliet, TN facility.

This role serves as the primary point of contact for customers throughout the project lifecycle, ensuring exceptional customer service, operational excellence, and profitable project delivery.

The position oversees project execution from order receipt through manufacturing, shipment, post-delivery support, and financial closeout.

In addition, the Plant Project Management Manager leads a team of Customer Service Order Engineers, driving performance, development, and continuous improvement while ensuring alignment with business objectives and customer expectations.

This position is part of a plant ramp-up initiative and will play a key role in establishing processes, supporting operational growth, and driving successful production scale-up from day one.

What Will You Do?

Project & Customer Management


* Serve as the primary customer contact for all order management and project execution activities.


* Lead customer projects through all phases, including initiation, planning, execution, monitoring, and closeout.


* Review and validate customer requirements, including specifications, drawings, job site requirements, bills of material, and project exceptions.


* Manage the complete project lifecycle, from order entry and manufacturing release through product shipment, post-shipment support, and financial reconciliation.


* Collaborate with Sales, Engineering, and Project Management teams to validate project scope, customer requirements, and contractual commitments.


* Develop and manage project schedules, budgets, risks, opportunities, change orders, and claims.


* Monitor project performance to ensure delivery, quality, cost, and customer satisfaction objectives are achieved.


* Proactively address customer inquiries and resolve issues related to project status, production, delivery, and billing.

Leadership & Team Development


* Lead, coach, and develop a team of 6-8 Customer Service Order Engineers.


* Establish clear performance expectations and support employee growth through coaching, mentoring, and development planning.


* Drive employee engagement, accountability, recognition, and overall team effectiveness.


* Foster a collaborative, customer-focused culture focused on continuous improvement and operational excellence.


* Support workforce planning and resource allocation to ensure successful project execution.

Reports To: Plant Manager

Required Qualifications



* Bachelor's degree in engineering, Technical Science, Business, or a related field is required.


* 5+ years of experience leading cross-functional business and technical teams.


* 3+ years of project management experience in a manufacturing, industrial, or engineered products environment.


* Experience managing Engineered-to-O...