Patient Service Specialist - Call Center

Vancouver Clinic is hiring a full-time Patient Service Specialist for our busy Cal l C ent e r .

This is a great opportunity for someone who enjoys helping others, pays close attention to detail, and takes pride in providing excellent customer service.

In this role, you'll schedule and reschedule appointments, assist with initial phone triage, verify and update patient information, gather details needed for appointments , and provide helpful directions .

A strong candidate is dependable, organized, comfortable handling a high volume of cal ls, and able to communicate with patients in a warm, professional, and helpful way.

Location : The VIC (18110 SE 34 th Street - Vancouver, WA 98683)

Schedule : Monday through Friday, 9:00a-5:30p

Hiring range is generally between $19.38/hour to $22.20/hour, and placement in the range depends on an evaluation of experience.



*This position is also eligible for the opportunity to participate in the Metric-Based Incentive Compensation Plan.

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Requirements:



* High school diploma or equivalent.



* Min of two years of experience in either med i c al office setting or in the health insurance industry strongly preferred.



* Experience with multi-line phone system preferred.



* Excellent verbal and written communication skills.



* Ability to handle pressure situations while maintaining tact and diplomacy.



* Ability to work independently yet operates as an integral part of a team.



* Working knowledge of computers and basic software programs .

Additional details : Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site.

This requires an employee to live in the lo cal Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps ) and download speeds (25 mbps ).

Vancouver Clinic provides care across a wide range of med i c al decisions .

This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment .

The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic.

Pay Range:
$18.70 - $26.17

The above information is intended to indicate the general nature and level of work required in this position.

It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program.

Eligibility for benefits is dependent on factors such as position type and FTE.

Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment.

Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spendi...