Experience Researcher Vice President - Commerce Center

Shape the future of global payments by turning complex client insights into strategies that drive meaningful product impact.

As an Experience Research Vice President in the Corporate Investment Bank Payments Experience Design team, you will play a key role in shaping the strategy, design, and functionality of payments products and services used by some of the world's largest and most complex organizations.

You will leverage qualitative, quantitative, and mixed-methods research to identify customer needs, generate actionable insights, and influence product and design decisions.

You will also help build and evolve strategic research programs, including identifying and applying AI-enabled approaches that improve research execution, streamline processes, and connect client understanding to business priorities, product outcomes, and measurable impact.

In this role, you will collaborate closely with Design, Product Management, Engineering, and Research partners across our global Payments Experience Design team to ensure client insights inform priorities, shape solutions, and support the delivery of intuitive, effective, and scalable experiences.

Job responsibilities


* Design and execute qualitative, quantitative, and mixed-methods research studies that address complex client, product, and business questions


* Analyze and synthesize research findings to identify client needs, behavioral patterns, pain points, and opportunities that inform product strategy and experience design


* Translate insights into clear, actionable recommendations that influence product priorities, design decisions, and roadmap planning


* Contribute to the development and scaling of strategic research programs that generate ongoing client insight, measure outcomes, and support business objectives


* Identify, build, and leverage AI-enabled tools, workflows, and processes that enhance research execution, improve efficiency, and support high-quality insight generation


* Partner with cross-functional teams to embed research throughout the product development lifecycle and promote evidence-based decision-making


* Advocate for client needs and behaviors across complex B2B and payments experiences, balancing user goals with business and technology considerations


* Communicate insights and recommendations through compelling presentations, workshops, reports, and readouts tailored to a range of stakeholders


* Stay current on industry trends, research methodologies, and emerging best practices to continuously strengthen research strategy and execution

Required qualifications, capabilities, and skills


* Formal training or certification on experience research concepts and 5+ years applied experience


* 5+ years of experience or equivalent expertise in market research, with exposure to digital and user experience


* Demonstrated strength in qualitative and quantitative research methods, including survey design, interviews, usabili...