Wellness Coach- Pat Jones YMCA

WELLNESS COACH OUR CULTURE: Our mission and core values are brought to life by our culture.

In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all.

We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing, and we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility.

Under the direction of the Wellness Director the Wellness Coach is responsible for the services and operations offered on the wellness floor while providing customer service which promotes member wellness in accordance with the Y policies and procedures in a safe, enjoyable, and positive environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Coach members in support of their desired fitness goals and desired behavior change.

Regular checks Answer questions from members to support them in achieving their goals related to healthy living.

Maintain knowledge of wellness trends to provide effective information and support to members.

Be knowledgeable and adhere to Safety Policies, Procedures, and Emergency Response Plans.

Always keeping Safety at the forefront of your mind.

Ability to develop and maintain high levels of customer service with members and guests.

Actively listen to members to find out their needs and respond promptly and appropriately.

Responsible for making member engagement calls to connect/reconnect with members regarding the various services offered within all programming and direct them to services that would meet their needs.

Warmly and enthusiastically greet members and build intentional connections with members.

Empower members to develop confidence and self-motivation.

Conduct new member Wellness appointments, including orientation to any fitness equipment needed, as well as any follow-up communication, as necessary.

Be able to effectively problem solve, taking full responsibility to remedy the situation and follow through to its completion.

Identify members who may be using unsafe or ineffective techniques and make helpful suggestions.

Ability to instruct, demonstrate exercise techniques and perform associated physical activities.

Make yourself available and be able to work with a diverse group of members, regardless of age, gender, race, socioeconomic status, lifestyle, or fitness level.

Provide members with opportunities that will increase their involvement in and sense of ownership of the YMCA.

Consistently monitor member participation and provide feedback.

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