Engagement Associate (Watt Ave.)

Position Overview: Shelter Engagement Associates assist in maintaining a safe, professional environment, manage guest services like check-ins, property checks, conflict resolution, and shuttle transportation, and coordinate volunteer activities.

Additional duties include light cleaning, meal setup and cleanup, and occasionally preparing or cooking food.

This position works closely with shelter leadership and clients.

Work Environment and Work Schedule: This position is in-person, onsite at the Watt Ave.

Safe Stay Community Shelter.

The following shift availability is open: Day Shift: 7:00am-3:30pm, 5 days each week.Swing Shift: 3:00pm-11:30pm, 5 days each week.Overnight Shift: 11:00pm-7:30am, 5 days each week Key Responsibilities Resident Support Assistresidents with check-in, check-out, and orientation procedures.Provide information and guidance on shelter rules and available resources.Offer basic conflict resolution and de-escalation support as needed.Serving of food and commercial kitchen duties as needed.

Safety and Security Enforce shelter policies to ensure compliance and respect among residents.Respond to emergencies and report incidents promptly to supervisors.Monitor entrances and exits, ensuring only authorized individuals access the facility.

Data Collection Maintainaccuratelogs of incidents, resident interactions, and facility activities.Update attendance and inventory records as required.Follow alldata-relatedprotocols and organizational procedures.

Facility Maintenance Support light cleaning and maintenance tasks to keepcommon areasorganized.Coordinate with staff for meal distribution and supply management.

Compliance and Goal-Meeting Consistently meet all assigned productivity and outcome goals.Comply with all contracts, funder requirements, and City Net procedures and policies.RepresentCity Net in a professional mannerMeet or exceed all goals and requirements establishedby theassigned supervisorandProgramsDirectorfor this position.