TPAP Case Advocate

YMCA Community Impact Services is a unique branch of the YMCA of Greater Houston that seeks to meet the needs of Houston's significant marginalized communities.

We provide comprehensive programs that focus on building human assets and fostering self-sufficiency.

The Trafficked Persons Assistance Program (TPAP) Advocate is responsible for the intake, coordination and follow-up of holistic case management to victims of human trafficking.

The Advocate will provide intensive trauma-informed services to victims, meeting them where they are and supporting them as they move through different systems; homelessness, transitional and domestic violence shelters, the criminal justice and social service delivery systems, child welfare services, legal systems, educational systems, employment services and family systems until they graduate from the program or until the case is closed.

The duties and responsibilities listed below are the basis for supervision and performance evaluation.

These are subject to change under the direction of the TPAP Director and Senior Program Manager.

Specific Responsibilities Perform client intake screenings and conduct assessments to determine service needs, such as basic necessities, housing, safety planning, mental health services, medical and emergency dental care, referrals to immigration/legal providers, referrals to agencies that provide literacy education and/or job training, criminal justice system advocacy, family reunification, coordination with interpreters and/or translators, transportation, and emotional support.

Coordinate a comprehensive and holistic service plan for each client.

Clients must be engaged in process and, at the appropriate time, assist in creating an exit strategy with long-term sustainable goals.

Develop and maintain positive relationships with community partnerships, such as social services providers, law enforcement, the educational system, criminal justice system, and others to support clients in receiving a full range of holistic services.

Evaluate and address any immediate crisis situation utilizing effective conflict management, de-escalation and crisis intervention techniques.

Assess and address safety concerns on a continual basis.

Participate on the 24/7 hotline which includes assisting victims of trafficking to find immediate resources as well as assisting first responders who are already working with victims of trafficking.

Follow all client confidentiality and privacy requirements and standards.

Maintain clear and accurate documentation for all client interactions in case files and an automated information management system.

Advocate will provide or arrange transportation when necessary to facilitate client services.

Other Responsibilities Complete all trainings and requirements according to the TPAP onboarding workbook.

Participate in and cover for all other YMCA Community Impact Services rotating duties.

Report suspicious and inappropriate behaviors and policy violations.

Follow man...