Hausmeister (Front Desk Agent)

As a Hausmeister, you are the foundation of The Blake's welcoming environment in the beautiful alpine setting that is Taos Ski Valley.

With an ability to revive the art of conversation, you celebrate our cultural pride, ensuring that Taos' local heritage is kept alive by tapping into shared experiences and personal knowledge.

You are responsible for a variety of tasks including the overall arrival and departure process, greeting guests upon arrival, identifying their needs and handling requests, escorting them to their rooms, and ensuring their stay is exceptional, as well as, handling guest luggage, valet parking, room service requests, activity recommendations, dinner reservations, etc.

Hausmeisters are knowledgeable about Taos Ski Valley and able to provide direction to guests including hours of operation, services provided, mountain statistics and the adventurous offerings of our scenic surroundings.

You possess an adventurous, open-hearted and upbeat demeanor and strive to build and maintain lasting relationships with both internal and external guests.

You thrive in a fast-paced environment and embrace new challenges daily as well as seek opportunities to expand your skill set and knowledge base.

This job description is intended to be a broad description of duties.

You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws.

Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities: Conducts oneself with safety in mind and undertakes all job requirements in a manner which will guarantee a secure & confidential environment for oneself, guests, and fellow team members.Identifies and complies with guest requests, both in person and over the telephone, while maintaining both internal and industry standardsDemonstrates problem-solving skills while resolving guest concerns.Performs guest arrivals and departures daily.Follows daily procedures, accurately completes all daily reports and knows all other properties, restaurants and services the resort offers.

Ensures all charges are posted to maintain profitabilityMaintains a cash bank and complies with all cash-handling proceduresConducts oneself with integrity, respect and compassion, recognizing that each individual's unique attributes contribute to the overall success of Taos Ski Valley.Provide uniform, efficient, courteous, high-quality service in a clean and organized environment.Provides a guest experience that exceeds the guest's expectations.Reliable attendance on all scheduled workdays.Other duties as assigned.

Personal Skills: Strives for open, honest, and effective communication in order to build trust in our relationships with our guests and fellow employees.Demonstrates problem-solving skills while resolving guest concerns.Be ...