Copy Of Area Manager

SCOPE: The Area Manager is responsible for ensuring compliance with Low-Income Housing regulations and all applicable federal, state, local, and funding agency requirements.

This position provides leadership, direction, and oversight to assigned property management and maintenance teams to ensure operational excellence, regulatory compliance, financial performance, resident satisfaction, and the achievement of CMHA's mission and vision.

The Area Manager serves as a role model for CMHA's values of Respect, Integrity, Accountability, Professionalism, Initiative, Creativity, Accuracy, Timeliness, Quality, and Exceptional Service, fostering a culture of high performance, teamwork, resident-focused service, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position.

This is not a complete listing of all responsibilities, duties and/or skills required.

· Plan, organize, direct, and coordinate all phases of property management and maintenance operations for assigned CMHA housing programs.

· Provide leadership, coaching, mentoring, and performance management to Property Managers and assigned staff, promoting accountability, professionalism, and exceptional customer service.

· Foster a workplace culture built on respect, integrity, teamwork, innovation, and continuous improvement.

· Demonstrate initiative in identifying operational challenges and implementing effective solutions to improve performance and resident satisfaction.

· Ensure all properties are maintained to the highest standards of quality, safety, curb appeal, and operational efficiency.

· Ensure compliance with all applicable HUD, Public Housing, Housing, Fair Housing, landlord-tenant, and other federal, state, and local regulations.

· Ensure waiting lists are administered accurately and in compliance with applicable program requirements.

· Conduct regular property audits and inspections to verify compliance with regulatory requirements, agency policies, and investor and syndicator expectations.

· Ensure timely and accurate preparation and submission of all required reports, certifications, and documentation.

· Maintain accurate records and documentation in accordance with established regulatory and agency requirements.

· Resident Relations and Customer Service · Promote and deliver Gold Standard customer service to residents, applicants, staff, vendors, and community partners.

· Work directly with residents, resident councils, and community organizations to address concerns, resolve complaints, and strengthen resident engagement.

· Collaborate with Support Services and community agencies to connect residents with supportive resources and services.

· Ensure residents are informed of issues affecting their tenancy and that lease provisions are administered fairly, consistently, and respectfully.

· Mediate landlord-tenant disputes and support positive r...