Ticket/Season Pass Representative

The Ticket Sales Representative is at the forefront of delivering an unforgettable guest experience! In this exciting role, you'll be the go-to person for ensuring smooth, efficient, and accurate ticket sales while creating positive, lasting impressions.

Youll interact directly with guests, helping them purchase daily tickets, season passes, or providing complimentary tickets.

By managing payments and processing refunds, you'll be a key player in making each guests visit seamless and hassle-free.

Plus, you'll be a trusted source of up-to-date information, ensuring every guest feels informed and taken care ofall while upholding the highest standards of customer service at Taos Ski Valley.

This is more than just a jobit's your chance to make every day an adventure for our guests! This job description is intended to give a broad description of duties.

You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws.

Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities: Facilitate the sale, refund, or exchange of lift tickets and other resort related products and services.Receive payments for tickets via credit cards or tap payments.Maintain and assist guests with kiosk ticket machines, including replenishing ticket stock and troubleshooting.Assist guests with pre-purchased ticket orders via TSVs online platforms and phone reservation systems.Provide accurate and helpful information to guests, addressing concerns or complaints as needed.Process and troubleshoot partner passes from iKon and Mountain Collective, and assist with validating and invalidating lost or replaced tickets.Reconcile ticket sales with received payments, verifying accuracy with leadership personnel.Uphold and actively promote the values and philosophies outlined in TSVs Statement of Purpose and MissionAssist with snow shoveling when necessary, maintaining clean and safe work areas and walkways.Communicate and collaborate with other departments when necessary.Maintains a professional appearance with appropriate attire as described in the Employee Handbook.Maintains a clean and well-stocked sales area.Reliable attendance on all scheduled workdaysOther duties as assigned.

Personal Skills: Strong personal character and commitment to Taos Ski Valley, Inc.s Vision, Purpose, and Values.Provides a guest experience that exceeds the guests expectations.Ability to gracefully and humbly accept criticism and opportunities for growth.Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.Effective communication and conflict resolution skills.Ability to work under pressure in a fast-paced, dynamic environment, maintaining a positive can-do attitude.Co...