Deposit Operations Lead - Full Time (40 Hrs/Wk)

We know what you're thinking.

"What kind of name is IncredibleBank?" Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to.

Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!).

A promise that we strive to be incredible in everything we do.

A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE.

What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it).

ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking.

Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name? About the Role: We are eager to discuss the prospect of you joining our team as our next incredible team member! This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include: Build and maintain working knowledge across all deposit operations functions to effectively evaluate processes, identify gaps, and recommend improvements that enhance efficiency, strengthen regulatory compliance, and improve customer experience.Serve as a day-to-day resource and escalation point for Deposit Operations staff and frontline teams by providing timely guidance, research, and resolution of complex or time-sensitive issues, helping minimize disruption and maintain consistent service quality.Partner with the VP of Deposit Operations to coordinate departmental scheduling and provide task coverage as needed, maintaining workflow continuity, completing required tasks, and consistently meeting Service Level Agreements (SLAs).Serve as systems administrator for key third-party deposit and digital banking platforms, maintaining system functionality, access controls, and operational reliability.Manage the Deposit Help Desk queue by prioritizing and resolving requests such as TCR, ITM, ATM, and Instant Issue support, helping maintain timely resolution and minimize service disruptions.Provide advanced technical support for deposit-related systems and digital banking services, acting as an escalation point for complex issues and helping restore functionality and limit operational impact.Conduct data-driven workflow analysis to identify risks, bottlenecks, and opportunities for process improvement, strengthening operational performance and control effectiveness.Lead and support the implementation of streamlined, scalable workflows across Deposit Operations and partner departments, improving consistency, efficiency, and cross-functional collaboration.Organize and facilitate monthly Branch and Operations call...