Senior IT Analyst

Summary The Senior IT Analyst provides advanced technical leadership for the secure, reliable, integrated, and cost-effective operation of Prosper Portlands enterprise technology environment.

The position serves as a senior systems administrator, solutions analyst, and technical subject matter expert for critical enterprise applications, Microsoft cloud and hybrid infrastructure, identity and access services, networks, endpoints, data integrations, and related technology platforms.

Working in close partnership with the Business Operations Manager, agency leaders, department managers, system owners, users, vendors, and City of Portland technology partners, the position evaluates business needs, designs and implements technical solutions, resolves complex service disruptions, strengthens cybersecurity and operational resilience, and provides practical recommendations regarding architecture, risk, lifecycle planning, service quality, and technology investments.

The Senior IT Analyst administers Tier 1 and Tier 2 enterprise systems and leads complex technical work from analysis and design through implementation, support, optimization, and retirement.

The position applies disciplined practices for access control, configuration and change management, monitoring, automation, incident response, backup and recovery, documentation, vendor oversight, and continuous improvement while translating technical issues into clear information for technical and nontechnical audiences.

Functions and Responsibilities Enterprise Systems Administration and Technical Leadership:Serves as a senior administrator and technical lead for assigned enterprise applications and infrastructure services; manages configuration, availability, performance, security, maintenance, upgrades, integrations, and lifecycle activities and establishes clear technical ownership and support expectations.Cloud and Hybrid Infrastructure Engineering: Designs, administers, and improves Microsoft Azure and other cloud or hybrid services, including compute, storage, networking, platform services, subscriptions, resource organization, security controls, monitoring, automation, and cost-conscious capacity planning.Identity and Access Management: Administers identity, authentication, authorization, privileged access, single sign-on, multifactor authentication, conditional access, role-based access, and account lifecycle processes; applies least-privilege, separation-of-duties, and periodic access-review practices in coordination with system owners and Human Resources.Network and Connectivity Services: Administers and troubleshoots enterprise networking, including Cisco switching and routing, wireless services, firewalls, virtual private networks, internet connectivity, network segmentation, DNS, DHCP, secure remote access, and connectivity with City and vendor-hosted systems.Endpoint and Device Management: Supports secure, standardized management of workstations, laptops, mobile devices, peripherals, o...