Service Center Officer

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*Hourly rate includes a $3.00 shift premium for front line member contact.

Base rate is $26.25- $26.75 plus $3.00 shift premium.

ESSENTIAL FUNCTIONS: 1.

Maintain a reliable attendance record during scheduled hours.

2.

Answer all incoming telephone, ITM, and Video Kiosk calls timely and satisfy the Members needs when feasible.

3.

Provide prompt, efficient and accurate services to members and staff.

4.

Assist members and potential members with problems and inquiries about their accounts, statements, etc.

5.

Maintain an intense focus on sales during every member interaction and view every contact as a sales opportunity.

6.

Processing loans and new accounts to improve member retention and Credit Union growth.

7.

Place outgoing sales calls to create additional opportunities for membership and Credit Union growth.

8.

Read and respond to all electronic messages sent by a member through various mediums such as, but not limited to, website, online banking, mobile app, Text, email and bill pay.

9.

Consistently succeed at cross-selling products and services to members and promote the Credit Union by offering profitable products that improve and increase member relationships.

10.

Perform routine member account maintenance and provide back-up for other administrative positions.

11.

Cross train other employees in department responsibilities and functions.

12.

Balance ITMs accurately; there must be a $0 balance in Symitar at the end of the shift.

13.

Identify member loan needs by reviewing loan products and rates and answering questions.

14.

Assist in the resolution of problems and issues