Senior ServiceNOW Developer

Job Title: Senior ServiceNOW Developer

Department: WAPA

Work Location: Lakewood, CO, Phoenix, AZ, Folsom, CA, or Billings, MT

Onsite/Remote: Onsite

Salary: $135k-155k/year + comprehensive benefits package

 

Job Summary:

Responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities that support mission-critical business and IT service management functions.

This role serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements.

The Senior ServiceNow Application Developer works closely with stakeholders, functional teams, and technical staff to translate business requirements into reliable platform capabilities that improve service delivery, operational efficiency, and user experience.

·         Job Responsibilities: 


* Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions.


* Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.


* Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules.


* Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs.


* Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality.


* Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices.


* Develop, enhance, and maintain integrations between ServiceNow and third‑party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns.


* Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release.


* Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions.


* Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts.


* Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.


* Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, ...