Jewellery Specialist Harrods

Key responsibilities

1.Sales & Service

•Contribution to turnover of store through selling.

•Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.

•Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.

•Develop your knowledge of the after-sales support processes.

•Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.

•Familiarize yourself with the ambitions for the store (sales objective, KPI's), and ensure you positively contribute towards them.

2.Client

•Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues and followed up and communicated in a timely manner, consistent with Hermes standards and values.

•Ensure strong customer communication during selling ceremony and in after sales.

•Deliver a consistently high level of service to all our clients, acting as an ambassador of the House, to ensure high levels of client satisfaction and repeat business.

•Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.

•Accurate CRM capture and recording of client data.

3.Standards

•Active participation in store communications such as daily team briefings.

•Demonstrate excellent communication skills - both verbal and written.

•Maintain store standards and become familiar with daily procedures.

•Ensure merchandise is handled with care and consideration.

•Adherence and upholding of House procedures.

•Familiarise yourself with the visual merchandising basics - both front and back of house.

•Carry out regular stock replenishment and organisation of product.

•Become acquainted with the Watches and Jewellery metier as well as other metiers.

•Maintain a balanced shopfloor presence in the absence of your Department Manager, giving priority always to the sales floor.

4.Communication

•Develop and maintain, good and constant communication with your Department Manager and Assistant Store Manager, being supportive to the efficient running of the Department.

•You are expected to perform all necessary tasks outlined or described to you by your Department Manager in their absence, maintaining excellent standards within your metier.

•Establish and maintain strong relationships within your own store environment and within Hermes by providing a high level of customer service at all times, including prompt response to requests.

5.

Training

•Successfully participate in and complete any training provided.

•Share information with colleagues and proactively convey learnings when interacting with clients.

•Participate in the morning briefs by presenting new launches, identifying key selling points and sales ceremony to strengthen the knowledge amongst your colleagues, as well as identifying slow performers to...