Control Manager - Senior Associate

Join our Payments Controls Governance team, where you'll help shape the governance and controls agenda for a global organization.

We value your strategic mindset, collaborative spirit, and drive to make a meaningful impact.

Together, we foster an inclusive environment that empowers you to challenge the status quo and deliver results.

As a Payments Controls Governance Lead in the Payments Controls Governance team, you will drive governance reporting, risk assessments, thematic analysis, and control environment enhancements.

You'll partner across business, technology, risk, compliance, and audit teams to strengthen our control framework.

Your work will support informed decision-making and proactive risk management, helping us deliver on our commitment to operational excellence and regulatory compliance.

Job Responsibilities


* Lead governance reporting, risk assessments, and thematic analysis across the global Payments organization


* Drive enhancements to the control environment by partnering with business, technology, risk, compliance, and audit teams


* Represent Payments in regulatory and annual impact assessments, ensuring completeness and audit readiness


* Deliver critical regulatory communications and socialize updates to senior stakeholders


* Act as a subject matter expert on policy and standard governance requirements


* Identify and manage control gaps, governance inefficiencies, and emerging risks through independent analysis


* Implement practical, risk-based solutions to strengthen the Payments control framework


* Champion automation and data-driven decision-making by streamlining assessments, reporting, and controls processes


* Leverage data, analytics, and tooling (e.g., Tableau, Alteryx, PEGA) to drive transparency and risk mitigation


* Lead meetings and participate in working groups on operational risk events and governance


* Develop and deliver executive-level presentations and reporting that translate complex risk topics into actionable insights

Required Qualifications, Capabilities, and Skills


* Experience leading governance, regulatory, audit, remediation, or firmwide initiatives across complex, matrixed organizations


* Strong understanding of Payments products, processes, risks, and control frameworks


* Ability to identify emerging themes, assess business impact, and clearly communicate insights to senior stakeholders


* Confident communicator and influencer with the ability to challenge the status quo and build consensus


* Demonstrated ability to operate independently, prioritize competing demands, and drive outcomes with urgency


* Strong analytical and problem-solving skills, translating complex issues into actionable recommendations


* Bachelor's degree (or equivalent experience) and proven track record delivering results across Governance, Controls, Risk, Audit, or Financial Services

Preferred Qualifications, Capabilities, and Skills
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