Network Administrator I

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

Provides support to the helpdesk for escalated network/telephony issues.

Support includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person.

Provides dispatch coverage for coordinating network assignments, priorities, job schedules, completions and user notifications and follow up.

Handles some network preventative maintenance tasks.

Serves as initial point of contact from the IT department for the IT helpdesk.

Primarily incident based workload but also able to handle low and medium level project based work.

Able to respond to network outages and perform basic network/telephony troubleshooting.