Senior Claim Director-Westchester Casualty

JOB DESCRIPTION

The Senior Claim Director, Westchester Casualty, is responsible for investigating, adjusting, and driving to resolution high exposure and high-risk claims while ensuring a high level of customer service and claim file quality.

This seasoned claim professional will be a part of our Specialty Casualty team, which handles premises, products, and pollution liability claims on Westchester Environmental, General Liability, Construction, and Product Recall policies.

Responsibilities:


* Provides outstanding customer service and works well with the insured, broker and counsel in the adjustment of complex and mainstream casualty and specialty risk claims.


* Analyzes coverage and communicates coverage positions, as warranted, within authority and under direction of supervisor.


* Conducts, coordinates, and directs investigation into loss facts and extent of both first- and third-party damages.


* Directs and closely monitors assignments to experts and defense counsel.


* Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.


* Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.


* Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.


* Travels to conferences, mediations, and trials as necessary.

QUALIFICATIONS

Education & Experience:


* A minimum of 7+ years of experience handling casualty claims.


* Experience with Environmental claims, both first and third party, is strongly preferred.


* College degree or equivalent business experience.


* Law degree preferred by not required


* Experience in successfully handling severity exposure claims


* Strong background and demonstrated ability in dealing with significant coverage matters.


* Extensive knowledge of claims handling concepts, practices, and procedures

Desired Skills:


* Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.


* Demonstrated strong relational skills particularly in adverse or high-pressure situations.


* Analytical, Detailed Oriented


* Customer focus - responsive with an appropriate sense of urgency


* Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences.


* Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis.


* Strong Negotiation and Presentation Skills


* Ability to work collaboratively, independently and as part of a team.


* Ability to Multitask


* Ability to adjust and adapt in an ever-changing environment


* Technically proficient


* Committed to high st...