Program Manager - IDD - (Specialty Services) - Clayton Co.

View Point Health Job Title: Program Manager (IDD Residential & Program) Job Code: SSP031/Social Svcs Prgm Coord 2 Shift: Full-Time (40 hours per week on average) Job Hours: Times May Vary Base Location: Gwinnett/Rockdale/Newton/Clayton Counties Division/Department/Program: Intellectual Developmental Disabilities (IDD) Services Full-time X Part-time PRN Exempt X Nonexempt The IDD Program Manager is responsible for the daily programmatic leadership, administration, quality assurance, and regulatory compliance of Intellectual and Developmental Disabilities (IDD) services with key focus on Day Services and Residential Programs (Community Living Arrangements) within Clayton County.

This position provides direct oversight of program operations, staff performance, service delivery, and participant outcomes to ensure high-quality, person-centered supports that promote independence, community integration, health, safety, and individual choice.

The Program Manager supervises site supervisors and direct support staff, oversees implementation of Individual Service Plans (ISPs), leads quality improvement initiatives, and ensures compliance with all state, federal, accreditation, and organizational requirements.

The Program Manager ensures the consistent implementation of person-centered practices, maintains up-to-date residential policies and manuals, and adapts procedures in response to regulatory changes.

This role requires flexibility in work hours, locations, and responsibilities to ensure adequate staffing and continuity of care.

Duties & Responsibilities Provide leadership and supervision for Day Program and Residential Program staff and supervisors.

Oversee daily operations, staffing, scheduling, training, hiring, and performance management.

Ensure implementation and monitoring of Individual Service Plans (ISPs).

Review documentation for accuracy, timeliness, and compliance with payer and regulatory requirements.

Verify service quality through record reviews, observations, site visits, and performance monitoring.

Lead quality assurance, outcome reviews, stakeholder satisfaction reviews, incident reviews, and improvement planning.

Review incidents and ensure health, safety, risk management, and abuse/neglect reporting requirements are met.

Oversee facility inspections and address safety and maintenance concerns.

Collaborate with participants, families, guardians, interdisciplinary teams, and community partners.

Monitor budgets, purchases, and responsible use of program resources.

Perform Developmental Disabilities Professional (DDP) functions and other duties as assigned.

Coordinate and support state, federal, payer, accreditation, and DBHDD audits, inspections, and licensing reviews.

Conduct internal compliance audits and oversee corrective action plans.

Ensure compliance with HIPAA, Medicaid, DBHDD, and organizational policies.

Developmental Disabilities Professional (DDP) Functions Ensure services align with person-centered values and meet partic...