QC/QA Admin II Bilingual (Remote and Temporary)

Essential Duties and Responsibilities:

- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.

- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.

- Provide feedback on call monitoring results.

- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Minimum Education and Experience Requirements:

- High School diploma or equivalent

- 1-3 years of QA/QC experience

- May have training or education in area of specialization.

- Must live in the contiguous United States

- Must be able to pass a federal background check

- Per Client requirement US Citizenship is required.

Home Office Requirements:

- Hardwired internet (ethernet) connection.

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher

required (you can test this by going to www.speedtest.net).

- Private work area and adequate power source.

- Video calls may be requested on occasion.

- Proper background and attire are required.

- All equipment will be provided by Maximus (laptop, monitor, keyboard, mouse and headset).

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.

- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

That wage rate will vary depending on locality.

An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

20.42

Maximum Salary

$

30.48



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