Customer Service & Logistic Manager

Customer Service & Logistic Manager

Job Description

Key Responsibilities

Ø   Project Management and Cross-functional Collaboration

l   Lead the end-to-end logistics transformation project, including timeline, resource, and stakeholder management.

l   Lead the warehouse move project and avoid any risk impact business and problem solve.

l   Develop and implement standard operating procedures (SOPs) with 3PL to ensure operational alignment.

l   Manage data migration, system integration (WMS/TMS), and performance reporting setup.

l   Drive continuous improvement initiatives post-transition to enhance efficiency and customer satisfaction.

Ø   CSC & Logistics Operations Management

l   Supervise day-to-day operations of 3PL warehouses and transportation to ensure KPIs are met (e.g., OTD, inventory accuracy, cost control, damage rate).

l   Standardize and continuously improve logistics processes (e.g., WMS interface, order fulfillment, return flow).

l   Manage inbound, outbound, and international logistics operations to ensure

compliance with legal and customer requirements.

l   Ensure high accuracy in order processing and timely delivery.

l   Monitor service KPIs (OTIF – On Time In Full, fill rate, response time).

 

Ø   3PL Management and Performance Review

l   Act as the main liaison between the company and 3PL providers.

Manage contracts, performance reviews, and monthly business review meetings.

l   Establish 3PL selection and evaluation criteria based on pricing, capacity, flexibility, and service quality.

l   Drive continuous improvement initiatives with 3PLs to enhance delivery accuracy and reduce operational issues.

Ø   Cost and Efficiency Optimization

l   Regularly analyze transportation and warehousing cost structures and identify cost-saving opportunities.

l   Optimize delivery routes, shipment batching, and warehouse layouts to improve service efficiency.

l   Support annual budget planning and ensure logistics KPIs and financial targets are achieved.

Ø   Team Leadership & Development

l   Lead, coach, and develop the customer service and logistics team to deliver excellent service.

l   Set team goals and monitor performance against service targets.

l   Process Improvement & Cross-functional Collaboration

Primary Location

Taipei Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time