Architect - ServiceNow

Altera Digital Health

Job Title: Architect ServiceNow
Location: North America / Canada (Remote - Must align with EST working hours)
 

Job Description

ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES 


* Ensures platform alignment with the business strategy


* Provides consultative technical leadership to the platform team


* Creates and maintains a detailed view of the existing architecture


* Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions


* Resolves technical escalations, including responding to defects


* Participates in process workshops


* Assists in migrating configuration across instances


* Oversee the implementation and maintenance of platform integrations


* Oversee the security of the Now Platform

JOB REQUIREMENTS

Education and  Certifications


* Bachelor's Degree in Computer Science or related


* ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))


* ITIL Foundations Certification preferred

Experience 


* Total 12+ yrs of experience and 8+ years relevant work experience


* Must have architectural experience with Service now 


* Must be willing to work in shifts


* Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.


* Experience with complex software solutions.


* Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment


* Success driving complex issues through analysis and resolution 


* Industry domain expertise  


* Experience writing technical functional specifications required


* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Knowledge, Skills and Abilities

Required Skills


* Proven experience in configuration, customization, development, and administration on the ServiceNow platform


* Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.


* Proven experience in working within both waterfall and Agile/Scrum methodologies.


* Practical experience of setting up ServiceNow API’s and MID servers


* Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases


* Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS


* Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundation...