Service Engineer (BMS, EPMS, Scada - Contract) Johor

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

We are looking for Field Service Engineer/Representative - Software and UPS (Contract), to make a difference!

At Schneider Electric, we believe access to energy and digital is a basic human right.

We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability.

What will you do?

The main missions of the Field Service Engineer/Representative - Software and UPS (Contract) are:


* Hybrid role between Software solutions and UPS.

Mainly focus on software system powered by EcoStruxure under Data Center Environment.


* Works independently to determine methods and procedures on assignments.


* Provides onsite filed repair, installation, and maintenance services for Software system and assisting day to day routine for UPS support.



* Maintenance / Repair: The candidate will be expected to complete planned and unscheduled maintenance on the Schneider Electric product range.


* Maintain accurate service records, ensuring all work complies with safety regulations and manufacturer guidelines.

Provide clients with clear reports on system status and recommended actions.


* Build and maintain client relationships by providing expert advice on system integration between UPS, Cooling devices, Digital Power meters, and other related equipment to ensure uptime for monitoring aspect.


* Ensure all service work adheres to safety standards, regulations, and best practices, creating a safe work environment at all times.


* Respond promptly to emergency breakdowns, prioritize repairs, and restore systems swiftly to minimize disruptions to critical data center operations.


* 24x7 on Call: The candidate will need to be prepared to attend customer sites at short notice to perform diagnosis and repairs.


* Ensures complex installation, maintenance and repair on customer installed base.


* Identifies new opportunities while attending customer sites to promote Services growth.


* Advise customers on best practice, new services, and upgrade opportunities


* Performs Startup/ Commissioning on equipment across the Schneider Electric product portfolio.


* Track Installed Base.


* Submit Opportunity Detected during his/her interventions.

Activities & Areas of Responsibility


* Support serviceable Schneider equipment and system including but not limited to: Communication Gateway, Servers, Networking, Monitoring System with extended knowledge on Uninterruptible Power Supply (UPS) or Electrical Distribution for Buildings and Data Centres.


* Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.


* Develop innovative solutions to more complex technical probl...