IT Team Lead (Business Partnering, Operations, Service Delivery & Infrastructure)

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: IT Team Lead (Business Partnering, Operations, Service Delivery & Infrastructure)

Strategic Alignment & Planning


* Partner with business leaders to understand strategic goals and translate them into IT roadmaps.


* Identify opportunities where technology can create value, improve processes, or enhance customer experience.


* Participate in annual planning cycles to shape IT strategic priorities.


* Ensure that business strategy and Digital strategy remain in sync.

Demand Management


* Act as the first point of contact for business IT needs.


* Evaluate, prioritize, and validate business requirements before passing them to IT delivery teams.


* Maintain a demand pipeline and ensure clarity on scope, benefits, and urgency of requests.


* Ensure smooth progression of business initiatives throughout their lifecycle.

Stakeholder Engagement


* Build strong relationships with business leaders, managers, and key users.


* Communicate IT services, constraints, and timelines clearly.


* Act as a trusted advisor to the business on IT matters.


* Gather feedback and drive continuous improvement in service delivery.

Portfolio & Project Oversight


* Oversee the business portfolio of IT projects, enhancements, and service improvements.


* Monitor project progress, risks, and changes from a business perspective.


* Ensure expected benefits are delivered and properly measured.


* Facilitate stakeholder communication during project execution.

Service Delivery & Escalation Management


* Ensure operational IT services meet agreed service levels for the assigned business area.


* Support incident escalation and problem resolution when business-critical issues occur.


* Monitor service performance metrics and work with IT operations to address service gaps.

IT Governance & Compliance


* Ensure business adherence to IT policies, cybersecurity guidelines, and compliance frameworks.


* Participate in change advisory boards (CAB) or governance meetings.


* Support risk assessments and promote secure system usage within business units.

Team Leadership & People Management


* Lead, coach, and mentor IT team members


* Cond...