Professional IT Services - Manager #611

What we need…

Are you a people first leader who thrives on building high performing teams and helping others grow? COCC is seeking a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers responsible for delivering infrastructure solutions and consulting services to clients.

This role is centered on coaching, developing, and empowering a talented team while ensuring exceptional service delivery and customer satisfaction.

Technical knowledge is important, but your ability to lead people, drive accountability, and build a strong team culture will be the key to success.

What’s in it for you…

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:


* Hybrid schedules and ample paid time off allowing you work/life balance and flexibility


* Customized training and onboarding to support you in your first year at COCC


* Robust employee development programs aligned with career pathing objectives


* Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets 


* Generous PTO offerings, benefits and competitive compensation


* On-site fitness centers, wellness incentives, and lifestyle spending accounts


* Tuition Reimbursement


* One-on-one career coaching


* DEIB initiatives championing inclusion and encouraging you to bring your whole self to work


* Financial planning assistance with certified professionals


* Peer recognition programs

What you’ll do…


* Lead, mentor, and develop a geographically dispersed team of Systems Engineers.


* Establish performance expectations and foster a culture of accountability, collaboration, and continuous improvement.


* Manage resource allocation, workforce planning, utilization, and service delivery objectives.


* Conduct performance evaluations and support employee career development.


* Drive process improvement, operational excellence, and organizational change initiatives.


* Oversee customer projects, consulting engagements, and operational support activities.


* Partner with clients, project teams, and business stakeholders to deliver solutions aligned with business objectives.


* Manage escalations, balance competing priorities, and make sound business decisions.


* Support infrastructure deployments, technology refreshes, migrations, and ongoing support services.


* Provide technical guidance and support for complex infrastructure and networking environments.

What you’ll bring…


* Bachelor’s degree in aComputer Science, Information Technology, or a related field, or equivalent work experience.


* Experience leading, mentoring, and developing geographically dispersed technical teams in a Professional Services environment.


* Broad knowledge of Microsoft infrastructure technologies, including Windows Server, Active Directory, Microsoft ...