Administrative Assistant Jacksonville FL

Job ID: 526659

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas.

Our focus is to provide quality products and reliable customer service with a safety-first mindset.

We consider our employees our greatest strength and we make it our priority to invest in their development and well-being.

When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

Position Overview

Provide effective customer service and support through in-depth knowledge of company products, programs and services.

Requires day-to-day communication with other employees and customers.

Key Responsibilities (Essential Duties and Functions)


* Communicate with customers by phone and text messaging software, enter data into the computer system.


* Solicit future orders from customers and enter order into computer system.


* Negotiate with customers' acceptable delivery times to prevent lost orders.


* Document customer complaints and forward to Dispatch Manager and/or Sales Representative.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience


* Minimum high school/general education degree (GED) required.


* Three to five years related customer service experience, and/or training or equivalent combination of education and experience.

Work Requirements


* Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.


* Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.


* Handle multiple tasks concurrently and perform under pressure.


* Perform opening and closing procedures.


* Must be able to act quickly and creatively to solve problems; work independently and make decisions.


* Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.


* Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.


* Report to work at the designated start time.


* Work in a team environment and assist co-workers or supervisors/managers with other duties as required.


* Available to work overtime, nights and weekends when necessary.

Reliable attendance is essential in performance of the role.


* Travel and work away from home when necessary.

Knowledge/Skill Requirements


*
+ Basic computer skills for entering orders.

Outlook, Word, Excel, Keyboard 25 + wpm.
+ Extensive knowledge of Austin and surrounding areas.
+ Ability to read and understand maps.
+ Communicate effectively with a wide variety of customers and be an effective
+ problem solver.

Language Skills:

Must read, write and s...