Business Office Manager-Concierge

McKay Creek Assisted Living in Pendleton, Oregon, is seeking a Business Office Concierge to lead its reception and clerical functions!

Our senior living community is comprised an assisted living with 44 residents.

The Business Office Concierge serves 40 hours a week.

A successful candidate can expect a salary of $21.00-24.00/hour and full-time benefits with PACS.

The Business Office Manager directly reports to the Executive Director.

Business Office Duties
• Acts as the primary point of contact for office-related administrative needs across all departments.
• Ensure all personnel files and resident financial records are audit-ready and compliant with state regulations at all times.
• Obtain deposits for new move ins.
• Maintain census and report status changes.
• Obtain managed care and Medicaid authorizations including bed holds.
• Coordinate with Case Managers regarding census and billing.
• Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.
• Generates monthly billing statements, including AR/AP reports and duties.
• Undertake collection activity for bad debts.
• Responsible for assisting in the recruiting, hiring, and onboarding processes.
• Handles payroll functions for the community.
• Responsible for tracking employee credentials, annual education, and other learning tasks through the learning system.
• Performs quarterly QAPI audits.
• Orders administration supplies as needed or directed by the executive director.
• Communicates and partners with Executive Director to track spending and stay in budget.
• Partners with the health services leadership to coordinate resident transportation services to offsite health services appointments.
• Other administrative or clerical duties as assigned.
Hospitality-Concierge Duties
• Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.
• Answer telephone calls and take messages or forward calls.
• Check visitors in and direct or escort them to specific destinations.
• Inform other employees of visitors' arrivals and cancellations.
• Maintain visitor sign-in log.
• Handle incoming and outgoing mail
• Schedule appointments and maintain meeting room bookings.
• Maintain and tidy the concierge area.
• Agree not to disclose residents' protected health information and promptly report suspected or
known violations of such disclosure to the Executive Director.
• Maintain the confidentiality of all resident care information including protected health information.

Report known or suspected incidents of unauthorized disclosure of such information.
• Perform other duties as assigned.

Qualifications

Education and/or Experience


* High school diploma or equivalent.


* Strong understanding of senior living billing and payment.


* Proficient in Microsoft products computer skills.


* Experience with Senior Living billing software (e...