Quality Assurance Analyst

Primary Functions

Reporting to the Mobile Team Lead, the Quality Assurance Analyst’s key responsibilities will include:


* Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.


* Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders.


* Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders.


* Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting.


* Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.

Qualifications

Required Education/Experience



* Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail.


* Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation.


* Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members.


* Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems.


* Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations.


* Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

Preferred Education/Experience



* Bachelor’s degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field.


* Working knowledge of SQL, relational databases, and database concepts.


* Experience with client/server, web, and mobile applications, including iOS and Android platforms.


* Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software.


* Experience working in an Agile software development environment.


* Experience using issue tracking, test management, or work management tools such as Jira.


* Experience with source control concepts or tools.


* Experience with API testing, integration testing, data validation, or test automation is a plus.


* Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful.

Desired Job-Specific Competencies and Skills



* Strong curiosity and persistence when investigating software behavior and reproducing reported is...