Expert Systems Engineer

Altera, a new member of the N.

Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.

These include the Sunrise™, Paragon®, TouchWorks®, Opal, STAR™, HealthQuest™ and dbMotion™ solutions.

At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.

A new age in healthcare technology has just begun.

 

Overview

The Hosting Operations team is seeking an initiative-taking and experienced Citrix engineer to join a growing team.

This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors.

 

This is a remote role working rotating shifts.

 

Responsibilities

·     Implement and support enterprise-level Citrix environments

·     Install, configure, and maintain Citrix servers and ADCs and related systems

·     Identify opportunities to standardize, enhance, and automate existing processes

·     Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems

·     Serve as third level escalation for Citrix support and troubleshooting

·     Engage in technical problem solving across multiple technologies

·     Performs other duties and special projects as assigned

·     Participate in on-call 24X7 support

 

Contribution towards the team synergy:


* Coach, and mentor junior team members and provide leadership.


* Complete root cause analysis and problem management and share with team members to improve team processes.


* Knowledge transfer with other team members to improve overall team education level.


* Take ownership of assigned task(s) and provide project updates.

 

 

Qualifications

Academic and Professional Qualifications:


* Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.


* Technical certifications

 

Experience:

·       7 years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users.

Preferably in a healthcare environment

·       One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N)

·       Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 2203 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix techn...