Help Desk Specialist I

Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)

Working time: Monday – Friday.

9 AM - 6 PM

As a Help Desk Specialist, you will:


* Technical Support & Problem Solving
+ End-User Support: Provide tier-1 and tier-2 technical support to APAC employees (both local and remote) via ticketing systems, email, chat, and in-person.
+ Troubleshooting: Diagnose and resolve hardware, software, network, and peripheral issues for Windows environments.
+ Onboarding & Provisioning: Manage employee lifecycle IT operations, including configuring, imaging, and shipping laptops, as well as setting up user accounts and access permissions.


* System Administration & Infrastructure
+ Internal Systems: Administer local and cloud-based internal systems (e.g., CCTV, Door Access Control, etc.).
+ IT Equipment: Maintain and troubleshoot regional office IT equipment, including printers, phone systems, and conference room meeting hardware.


* Asset & Vendor Management
+ IT Asset Management: Maintain an accurate inventory of all regional hardware, software licenses, and IT peripherals throughout their lifecycle (procurement to disposal).
+ Vendor Relations: Participate in managing local internet service providers (ISPs), hardware vendors, and IT contractors to ensure service level agreements (SLAs) are met and procurement is cost-effective.


* Corporate Liaison & Collaboration
+ Corporate IT Alignment: Cooperate with the Global Corporate IT team in ensuring global policies, security standards, and tooling are successfully deployed locally.
+ Localized Projects: Assist in executing global IT initiatives, facilitate infrastructure or system upgrade projects specific to the APAC region, and participate in IT and office administration projects in the APAC region.


* Documentation: Create and maintain localized IT documentation, user guides, and standard operating procedures (SOPs).

 

Requirements for Success:


* Experience:
+ University Graduate in Information Technology
+ Working or internship experience in an IT service desk, desktop support, or system administration role, ideally within a multinational or fast-paced corporate environment.


* Technical Skills:
+ Strong proficiency in administering Windows platforms.
+ Microsoft Certified 365 Administrator is a strong plus.


* Soft Skills:
+ Fast learner, passionate about adapting new technologies and tools.
+ Excellent problem-solving skills with a strong sense of ownership and urgency.
+ Outstanding communication and interpersonal skills.
+ Strong work ethic and team attitude.


* Languages:
+ Basic proficiency in English, both written and spoken, is required.
+ Advanced professional English skills are highly advantageous.


* Flexibility:

Ability to occ...