Oracle Managed Services Manager

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation.

Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You'll Do

As a Manager, Managed Services on the Government & Public Services Enterprise Operations as a Service team, you will be responsible for:


* Leading delivery for Oracle Cloud ERP application management services engagements for Government & Public Services clients, including service quality, delivery governance, and client satisfaction


* Managing steady-state support operations across incident, problem, change, release, and minor enhancement processes for Oracle Cloud ERP and other enterprise resource planning platforms


* Leading cross-functional teams supporting finance, procurement, supply chain, and enterprise operations processes while partnering with business and information technology stakeholders to prioritize backlog and resolve production issues


* Monitoring service level agreements, key performance indicators, risks, dependencies, and remediation plans; leading governance forums; and preparing status reporting for client stakeholders


* Driving continuous improvement through root-cause analysis, automation, knowledge management, operational stabilization, and team coaching across managed services engagements

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Enterprise Operations as a Service offering provides services to meet our clients' needs for on-going operations of their technology and business process investments through multi-year contracts.

Qualifications


* Bachelor's degree


* 6+ years of consulting, enterprise resource planning, or enterprise applications ...