Operations Manager

We're Hiring: Operations Manager

✅ Why Join Crawford & Company?
Excellent Crawford Benefits That Empower Financial, Physical, And Mental Wellness
Generous Employee Referral Bonus Program
️ Access To Multiple Employee Discounts

Role Overview:
Under the general direction of Managing Director, operates, improves, and effectively manages a unit responsible for selling and delivering specified services.


* College degree or an equivalent combination of education and experience.


* Previous experience delivering the services and/or supervising the delivery of services offered by the branch office; previous management experience required.


* Strong verbal and written communication skills.


* Ability to effectively manage, supervise, and develop employees.


* Thorough knowledge of services being delivered by branch office.


* Personal computer skills.


* Good organizational and interpersonal skills.


* Position must be based in the same location as the AVP Managing Director.


* Annual minimum revenue threshold of 7.0 million.


* Appropriate compliment of management and staff.


* A willingness to relocate.


* Must have valid drivers license; maintenance of adjuster's license.

Must complete continuing education requirements as outlined by Crawford Educational Services and jurisdiction of branch office.


* A variable schedule including on-call may be required.

Depending on case load you may be required to work beyond normal business hours when necessary.


* Travel may be required during/outside of normal business hours when necessary.

#LI-EM3 #LI-REMOTE


* Provides direction and supervision to Team Managers.


* Assists Managing Director in development of sales plan and coordinates local sales efforts with national and regional sales plans.


* Directs sales solicitation activities of Team Manager personnel.


* Recruits, selects, orients, hires, coaches, counsels, disciplines, and evaluates the performance of service hub employees.


* Encourages and monitors compliance with continuing professional education of service center personnel.


* Insures personnel records of employees are maintained in accordance with corporate policies.


* Maintains product quality through compliance with service standards and client instructions.


* Completes file re-inspections and audits as requested


* Monitors and improves efficiency of unit operations.


* Assists Managing Director in establishing business plan and budget for unit.


* Ensures timely closing and billing of files.


* Monitors both billed and unbilled inventory to meet business unit DSO (Days Sales Outstanding) objectives.


* Participates in industry organizations and functions and upholds image of corporation.


* Stays abreast of changes in industry.


* Upholds the Crawford Code of Business Conduct at all times.


* Participates in special projects or performs duties in other areas as r...