Senior Associate - Product Operations & Communications Lead

As a Senior Associate - Product Operations & Communications Lead supporting Card Account Management and Card Financial Transactions, you will standardize portfolio operating rhythms, deliver executive-ready updates on progress and releases, and maintain Confluence and other sources of record.

You'll run leadership forums and monthly operating meetings end-to-end, strengthen backlog/book-of-work hygiene, and use firm-approved AI tools to accelerate drafting with stakeholder validation before publishing.

This role is ideal for someone who enjoys problem-solving, simplifying complex journeys, and improving how teams work-with an emphasis on using AI responsibly to accelerate research, documentation, and communication (not replacing judgment).

Job responsibilities


* Own the communications cadence (AI-enabled): Actively collect/solicit accomplishments and milestones from stakeholders, then use approved AI tools to help consolidate inputs, detect gaps/inconsistencies, draft clear actionable updates, and tailor summaries by audience/channel.

Publish on schedule to designated channels and sources of record (e.g., Confluence pages, Microsoft Teams) with final human review and stakeholder validation before posting.


* Apply approved AI tools responsibly: Demonstrate proficiency with the organization's approved AI tools to accelerate drafting, synthesis, editing, and quality checks (clarity, completeness, tone, duplication).

Ensure all AI-assisted outputs are fact-checked against authoritative sources, reviewed with stakeholders, and approved before being shared or posted to any source of record.


* Manage Confluence oversight (AI-supported governance): Maintain information architecture, content governance, and ongoing upkeep, leveraging approved AI tools to identify stale content, broken references, duplicative pages, taxonomy/tagging opportunities, and readability issues.

Propose targeted updates and run periodic AI-assisted audits, with human verification to keep pages truthful, accurate, and continuously up to date.


* Plan and execute townhalls/forums and meetings (AI-assisted operations): Use approved AI tools to generate and refine agendas, compile pre-reads, draft speaker briefs/talking points, and capture action items/decisions from notes or transcripts where permitted.

Publish validated recaps and maintain an AI-assisted action tracker (with owners/dates) to improve follow-through and accountability.


* Administer distribution lists/shared mailboxes (AI-enhanced hygiene): Manage access controls, ownership assignment, and hygiene practices, using approved AI tools to help triage inbound requests, categorize/common-issue routing, draft responses, and flag potential policy/compliance risks (e.g., sensitive data indicators) for human review-maintaining reliability and compliance with internal standards.


* Maintain epic/backlog/book-of-work hygiene (AI-augmented agility): Ensure clear ownership, current status, prioritiza...