Product Delivery Lead/Manager, Vice President

As a Product Delivery Lead/Manager supporting the Card Platform Products the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Lead/Manager in Chase Card Services, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job Responsibilities


* Own end-to-end product delivery execution from intake through release, operational readiness, stabilization, and performance reporting; identify and escalate opportunities to improve throughput, governance, and cross-functional coordination.


* Manage delivery plans and execution rigor by tracking milestones, risks, blockers, constraints, and dependencies; ensuring adequate resourcing; and maintaining clear stakeholder communication to protect committed outcomes.


* Lead delivery of enhancements and implementations in close partnership with Technology Program Managers, including solution approach alignment, sprint/release planning, build oversight, testing strategy, UAT coordination, cutover planning, ensuring readiness across technology, operations, and support.


* Drive change delivery and firm governance by coordinating change activities with functional partners and ensuring adherence to risk, controls, compliance, and regulatory requirements (including evidence capture and audit readiness as applicable).


* Partner with Area Product Owners (APOs) on roadmap and capacity planning by maintaining multi-quarter delivery views


* Translate strategy into executable scope and outcomes by converting strategic objectives (e.g., granularity, cycle time, automation, accuracy) into prioritized epics/features, delivery increments, and measurable success metrics.


* Operate and continuously improve intake/discovery by triaging requests, facilitating discovery workshops, framing problem statements, clarifying requirements, and quantifying impact (e.g., accuracy uplift, hours saved, cycle-time reduction) to inform feasibility and prioritization.


* Strengthen data and control foundations by establishing data quality checks, control points, and reconcile-to-source processes; reducing manual touchpoints through automation and standardized workflows.


* Own adoption and sustainment by developing rollout plans, communications, and training; defining roles/RACI, runbooks, and operating procedures to ensure sustained usage and supportability.


* Lead and develop the delivery team by coaching junior team members, setting goals, providing feedback, and building capability across delivery practices, analytics, planning, and tool proficiency.


* Embed approved AI into product delivery execution by leveraging the firm's approv...