Benefits Representative

Job Summary:

The Benefits Representative supports the administration, audit, and reconciliation of employee benefit and retirement savings programs across recurring weekly, monthly, quarterly, and annual cycles.

This role manages benefit premium processes, RRSP and DPSP contribution activities, vendor file submissions, invoice reviews, payment requests, eligibility audits, and issue resolution in partnership with internal stakeholders and external providers.

In-Office Requirement:


* Required in-office presence at least 4 days per week

Responsibilities

Essential Functions:


* Administer recurring benefit and retirement savings processes across weekly, monthly, quarterly, and annual operating cycles.


* Audit and reconcile benefit premiums, eligibility data, contribution records, payroll files, vendor files, invoices, and payment requests to support accurate and timely processing.


* Prepare, review, and submit required files, reports, and documentation to internal stakeholders and external benefit and retirement plan providers.


* Research, investigate, and resolve benefit, RRSP, DPSP, payroll, invoice, and vendor-related discrepancies with a focus on accuracy and service quality.


* Partner with HR, payroll, finance, employees, and external vendors to support benefit administration, file processing, and issue resolution.


* Maintain confidential employee benefit information and ensure records, reports, reconciliations, and supporting documentation are accurate, complete, and audit-ready.


* Support other Benefit teams (Leave Mgt) with tasks as needed.

Qualifications

Minimum Education and/or Experience:


* High School Diploma required


* Associate’s/ Bachelor’s degree preferred.


* Two to four years of experience auditing, reconciling, and validating data, preferably in benefits, payroll, finance, or human resources operations.


* Experience with PeopleSoft version 8.9 or later preferred.


* Experience with Oracle Fusion preferred.


* Bilingual in English and Canadian French preferred.

Skills/Abilities:


* Demonstrated experience with data audits, reconciliations, invoice review, payment processing, and issue resolution; strong Microsoft Excel skills preferred.


* Strong problem-solving, and attention-to-detail skills when reviewing eligibility data, premium files, contribution records, and employee benefit transactions.


* Proficiency working with HRIS, payroll systems, vendor portals, Excel files, and large data sets.


* Ability to manage multiple recurring operational deadlines across weekly, monthly, quarterly, and annual cycles.


* Strong written, verbal, and follow-up communication skills with employees, payroll, HR, finance, external vendors, and all levels of the organization.


* Ability to maintain confidentiality, take initiative, and consistently deliver accurate, high-quality results.


* Bilingual in French is a plus

Core Competencies:
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