Senior Manager, Server Service Delivery

Are you an experienced infrastructure leader who thrives at the intersection of technology operations, service excellence, and strategic governance? Join our IT organization and lead the delivery, performance, and ongoing improvement of hardware, data management, and recovery systems supporting crucial business operations! TheSenior Manager, Server Service Delivery Manageris a hybrid role located inRichmond, VA, but we are open to a remote working arrangement.In this role, you will provide leadership and oversight for enterprise server infrastructure services spanning on-premises, abstracted, cloud-operated, and coordinated environments.

This role is accountable for operational performance, service quality, vendor execution, compliance, risk management, and sustained improvement across computing, data retention, and recovery platforms.

You will work closely with engineering, architecture, cybersecurity, cloud, application, audit, and business teams to ensure infrastructure services are secure, resilient, and aligned with enterprise technology priorities.What you will be doing:


* Leading enterprise server, storage, and backup services, ensuring availability, reliability, performance, and operational excellence across business-critical environments.


* Coordinating service delivery for Windows, Linux, virtualized, cloud, and combined on-premises and cloud infrastructure platforms while maintaining compliance with service levels and technical standards.


* Directing operational governance activities, including monitoring, leading system patches, resolving security vulnerabilities, disaster recovery readiness, configuration management, and infrastructure lifecycle planning.


* Delivering executive-level reporting and operational reviews that provide transparency into service performance, risks, compliance status, incident trends, and improvement opportunities.


* Running vendor and managed service provider relationships, driving accountability for service quality, contractual commitments, blocking issues, and continuous improvement.


* Leading coordination of release readiness, production acceptance, transition-to-support activities, and cutover planning for infrastructure initiatives.


* Driving audit, compliance, and risk management efforts, including access governance, control evidence, remediation tracking, backup validation, and recovery testing.


* Championing automation, standardization, process maturity, and technical debt reduction initiatives that strengthen operational efficiency, resiliency, and cost effectiveness.

We want you to have:


* Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent experience considered.

Master's degree preferred.


* 8+ years in infrastructure operations, server engineering, technology operations, managed services, or related disciplines supporting enterprise-scale environments.


* 3+ years of experience leading...