Principal Technical Program Manager

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As an Executive Director in Global Technology Vendor Management, you will serve as a senior individual contributor and strategic program leader responsible for shaping and executing the Global Technology Vendor Management operating model-spanning strategy, financial stewardship, operating cadence, reporting/insights, and risk governance.

You will lead complex, multi-year, cross-functional transformation initiatives that enhance how JPMorganChase manages its large, complex third-party portfolio across cost, performance, relationships, and risk.

In this role, you will partner across Global Technology and firmwide stakeholders-including Technology, Sourcing, Legal, Finance, and Risk/Controls-and serve as a key interface to the broader Global Technology COO organization, supporting delivery of the firmwide Third Party Governance program.

Your structured problem solving, executive-level communication, and ability to drive outcomes through influence will be critical, with direct exposure to senior leadership forums.
Job responsibilities


* Act as COO for Global Technology Vendor Management by setting strategic priorities, defining multi-year roadmaps, and driving execution against enterprise objectives.


* Lead delivery of transformation initiatives that optimize cost, reduce risk, and scale the vendor management operating model across the portfolio.


* Identify and implement operating model improvements (e.g., roles and decision rights, governance forums, escalation paths, controls, handoffs across partner functions).


* Translate enterprise Third Party Governance direction into practical, scalable processes and tooling improvements for Global Technology Vendor Management.


* Establish and run a disciplined operating cadence (e.g., leadership team agendas, business reviews, steering forums) to enable faster, better-informed decision-making with clear accountability.


* Develop executive-level materials (e.g., narratives, dashboards, decision memos) with clear storylines, risks, trade-offs, and asks.


* Partner across Technology, Sourcing, Legal, Finance, and Risk/Controls to align priorities, resolve issues, manage dependencies, and drive outcomes through influence (no direct people management required).


* Mature KPI/KRI frameworks and reporting to provide a consistent view of vendor portfolio health (e.g., performance, resiliency, financials/cost, concentration risk, compliance, lifecycle execution).


* Drive standardized management reporting and portfolio analytics; ensure data quality, clear definitions, and repeatable production processes.


* Produce actionable insights and recommendations that inform portfolio decisions, prioritization, and risk remediation.

Required qualifications, capabilities, and skills


* Extensive experience in COO/Chief of Staff, busi...