Lien Negotiator, Personal Injury

Key Responsibilities

Collections Performance


* Manage a portfolio of California Personal Injury accounts from assignment through resolution, utilizing strategic collection efforts to maximize recoveries.


* Conduct professional negotiations with attorneys, insurance carriers, adjusters, and third-party administrators in accordance with established SOPs and workflow standards.


* Monitor case progression, document all account activity, and ensure assigned accounts remain within established follow-up timelines and performance benchmarks.


* Identify barriers to resolution and promptly escalate accounts requiring legal, managerial, or strategic review to the PI Manager.


* Meet or exceed established performance metrics, including collections, account aging, follow-up compliance, productivity, and resolution timelines.

California Market Expertise


* Apply advanced knowledge of California Personal Injury lien laws, settlement processes, and payer practices to develop effective recovery strategies.


* Navigate the complexities of California Personal Injury billing, including attorney liens, Letters of Protection (LOPs), liability insurance claims, and settlement negotiations to maximize account recovery.


* Stay informed of changes to California legislation, case law, payer practices, and industry trends that may impact collection strategies or recovery outcomes.


* Serve as the department's primary resource for California Personal Injury collections, providing guidance on complex accounts, lien disputes, settlement negotiations, and procedural questions.

Leadership, Mentorship & Team Development


* Share best practices, negotiation techniques, and workflow knowledge to strengthen team performance and promote operational consistency.



* Model professionalism, accountability, and effective communication in all interactions with attorneys, adjusters, clients, and internal stakeholders.


* Assist with onboarding and training new team members on department systems, workflows, SOPs, and California PI collection practices.


* Identify opportunities for team development and communicate training needs or process improvements to the PI Manager.

Documentation & Workflow Compliance


* Maintain accurate, detailed, and timely documentation of all account activity, correspondence, negotiations, and case updates within CONEXEM and the department's shared Live Excel report.


* Ensure full compliance with department SOPs, documentation standards, HIPAA requirements, and company policies.


* Support internal audits and quality assurance initiatives by maintaining complete, accurate, and audit-ready account records.


* Recommend workflow enhancements that improve efficiency, compliance, and collection performance.

Collaboration & Communication


* Partner with the PI Manager to develop and execute account strategies aligned with departmental goals and client expectations.


* Collaborate ...