Customer Service Center Specialist - Bilingual Preferred

Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years.

Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement with employer match; educational and student loan repayment assistance; life insurance; long-term disability insurance; loan incentives; and service recognition.
Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve.

In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003.

For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.

Ideal candidates will demonstrate the bank’s core values.


* Driven: Hard-working, self-motivated, and strives for excellence.
Seeks opportunities to contribute, learn, and grow.

Brings positive energy, initiative, and collaboration to help the team and Bank win.



* Dedicated: Committed to the success of colleagues, customers, and the Bank.
Has a team-first attitude—caring more about the team’s success than personal recognition.

Follows through on commitments and takes ownership for results.



* Engaged: Cares about their job and the Bank’s success.
Energetic, curious, and focused on their work and the Bank’s mission.

Collaborates with purpose and builds internal and external relationships.

Essential Duties and Responsibilities  


* Demonstrate the Bank’s core values: driven, dedicated, and engaged.


* Provides excellent customer service and participates in creating a positive work environment.


* Processes a variety of requests including but not limited to payments, transfers, inquiries, travel notes, disputes, research, check orders, limit increases, and debit card orders.


* Assists with a variety of requests for research and troubleshooting within Online Banking and Bill Pay.


* Investigates and resolves customer issues and effectively communicates to the appropriate parties.


* Transfers phone calls and information received to appropriate personnel.


* Completes additional tasks such as but not limited to retrieve and respond to secure messages, verifications of deposit, and SSI/Accuity verification requests.


* Provides information on an array of services for customers based on their requests and professionally manage situations that require special handling.


* Works closely and develops productive working relationships with all departments.


* Continually develops and maintains a working knowledge of bank products, services,...