Oil and Gas Service Supervisor

 The Service Department is seeking an Oil and Gas Service Supervisor for our Williston, ND branch.

If you have the ability to work and get along well with people, to accept change quickly and be able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Essential Duties:


* Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigate accidents in a timely, accurate and complete manner.


* Communicate with internal and external customers in a manner that promotes a positive relationship.


* Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.


* Coordinate all department labor needs as requested by internal and external customers.


* Work with customers to determine source of problems.


* Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.


* Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.


* Manage WIP in accordance with Company operational goals


* Handle a large volume of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing all service calls.


* Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians. 


* Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.


* Keeps up to date on overall activities of the department, identifying problem areas and taking corrective action.


* Accurately completes all necessary paperwork.


* Responsible for ensuring repairs and preps are complete, on time and on budget.


* Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times.


* Works to build trust among direct reports and peers alike with reliability and credibility.


* Regularly demonstrates the Company Values and establishes accountability for self and others to do the same.

Addresses behaviors that are counter to our values. 

Supervisory Responsibilities:


* Supervisor is responsible for the overall direction, coordination, and evaluation of this unit. 


* Review and manage technician performance in alignment with established Key Performance Indicators


* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.


* Must be motivated and work with minimal supervision.


* Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraisin...