IT Operations Manager

SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide.

Job Description Summary:
IT Operations Manager oversees the M365 Systems Administration team and the day-to-day operations, work management, and continuous process improvement of the IT Operations function.

The position will require excellent leadership and team building skills, as well as a deep and broad knowledge of the Microsoft 365 stack, including Entra ID, M365, Teams, SharePoint, and OneDrive.

The IT Operations Manager will drive operational efficiency across IT service and work management practices, own the enterprise endpoint patch management program and IT change management process at the leadership level, and will also collaborate closely with the IT Infrastructure & Cloud Operations Manager and the security team on shared infrastructure, identity, and compliance concerns.

This role can be based full-time in our office in San Diego, CA, Bend, OR, or Edison, NJ.

Specific location details and expectations will be discussed during the interview process.

Job Description:



*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Position Responsibilities and Duties:



* Establish team goals, conduct performance reviews, and support the professional development of team members.


* Oversee the day-to-day operations of the M365 Systems Administration team, including managing and optimizing the Microsoft 365 stack (M365, Entra ID, Teams, SharePoint, OneDrive) to support the modern workplace.


* Own the IT change management process for M365 and endpoint changes, ensuring risk assessments and rollback plans are documented and presented for approval prior to production deployment.


* Drive operational efficiency and continuous process improvement across IT work management practices, including ticketing, request fulfillment, and SLA performance within Freshservice & Jira.


* Collaborate closely with the IT Infrastructure & Cloud Operations Manager and team on shared concerns such as identity, security, and cross-team dependencies.


* Collaborate with various stakeholders across the organization to understand business needs and translate them into technical requirements.


* Analyze continuously the current processes, technologies, and vendors to identify areas for improvement and/or changes.


* Ensure that all projects are completed on time, within budget, and to the highest quality standards.


* Stay up to date with emerging technologies and industry best practices in the Microsoft 365 and modern workplace ecosystem to ensure the company's environment remains innovative and competitive.


* Develop and maintain IT policies, SOPs, and runbooks, ensuring that they comply with industry standards and regulatory requir...