Technology Support Lead - VMWare

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate Sector - Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities


* Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm


* Execute policies and procedures that ensure operational stability and availability


* Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools


* Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration


* Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Proficient in observability and monitoring tools and techniques


* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Proficiency in service-level changes to a system and troubleshooting components with VMware vCF environments, VCloud Foundation - VCF; VMWare Certifications Required.


* Experience as a VMware ESXi system engineer in an Enterprise class environment with vSAN


* Experience in large-scale, dynamic, high-availability production environments


* Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions


* Build and drive adoption for greater self-healing and resiliency patterns; Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands


* Software development experience in one or more general purpose programming languages: Python, JavaScript, PowerShell; Strong networking background, with good knowledge of related protocols and technologies (e.g.

BGP, VRF, MPLS, IP, TCP, UDP), as applied to a data center context


* Strong computing fundamentals; A passion for building software, and a long-term career as a software technologist; Demonstrated leadership in an agile team

Preferred qualifications, capabilities, and skills


* Working knowledge in one or more general purpose ...