Veterans Service Officer - Veterans Assistance Commission Of Cook County

Cook County Offices

Under The President

Administrative Hearings

Auditor

Bureau of Administration

Bureau of Economic Development

Bureau of Finance

Bureau of Human Resources

Bureau of Technology

Facilities

Office of the President

Job Summary

Performs duties as it relates to interviewing, advising, and assisting veterans and dependents in understanding and obtaining eligible benefits and entitlements under Federal and State legislation.

Advocates for and assists veterans and dependents in identifying additional needs and coordinates with appropriate agencies for assistance.

Serves as a liaison between veterans and dependents, and Federal and State agencies and other resources.

Determines eligibility and ensures that claims are processed professionally and within the general framework of existing laws, rules and regulations governing veterans' benefits and entitlements.

Minimum Qualifications


* Possession of a High School Diploma or General Education Development (GED) Certificate and


* Six (6) years in human services, counseling, or social work or


* An equivalent combination of education and/or experience is required.

Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee).

Candidates will be notified of how to submit required documents.



*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS



* Knowledge of the administrative and general operating policies, procedures, and practices of the Bureau/Department.


* Create reports using software packages and reporting tools.


* Ensure compliance with applicable Federal, State, and Local laws and regulations for relevant programs.


* Strong understand of legal principles and practices, interpretation of applicable laws, policies and procedures.


* Skill in customer service and strategies used to understand user needs, manage expectations, and deliver solutions to expressed challenges.


* Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

Physical Requirements:
Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

The duties listed are not set forth for purposes of ...