Systems Administrator

SUMMARYThis position is responsible for supporting and maintaining Alpha Technologies' enterprise IT infrastructure, cloud services, cybersecurity initiatives, and end-user computing environment.

The Systems Administrator will assist in the administration of Microsoft 365, Azure, Intune, Active Directory, networking, virtualization, endpoint management, telecommunications, and business-critical applications.

The role will support Alpha's ongoing IT modernization efforts, including infrastructure initiatives, cloud migrations, cybersecurity improvements, and technology standardization initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIESInfrastructure & Cloud Services


* Administer and maintain Microsoft 365 services including Exchange, Teams, SharePoint, OneDrive, and Entra ID.


* Support Azure cloud resources, identity management, Conditional Access, MFA, and security policies.


* Manage and maintain Active Directory, Group Policy, DNS, DHCP, and Windows Server environments.


* Support Microsoft Intune for endpoint deployment, compliance, application management, and device lifecycle management.


* Assist with server infrastructure administration including virtualization platforms, storage systems, backup solutions, and disaster recovery processes.


* Participate in future infrastructure modernization initiatives.

Network & Security Administration


* Support firewall infrastructure, VPN connectivity, security policies, and network troubleshooting.


* Assist in managing switching and wireless infrastructure.


* Monitor network performance and assist with implementing redundancy, resiliency, and business continuity improvements.


* Participate in vulnerability remediation, patch management, endpoint security, and cybersecurity initiatives.


* Monitor security alerts and respond to potential threats, malware incidents, and suspicious activity.

End User Computing & Support


* Provide Tier 1 and Tier 2 support for hardware, software, operating systems, mobile devices, and business applications.


* Deploy, configure, and maintain Windows 11 desktops, laptops, and mobile devices.


* Manage user onboarding, offboarding, access provisioning, and equipment assignments.


* Support conference room technologies.


* Create and maintain technical documentation, knowledge base articles, and standard operating procedures.

QUALIFICATIONSThe requirements listed below are representative of the knowledge, skill, and/or ability required


* Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.


* 5+ years of progressive experience supporting enterprise IT infrastructure and end-user environments.


* Experience administering Microsoft 365 and Azure environments.


* Experience supporting Active Directory, Group Policy, DNS, and DHCP.


* Experience with Microsoft Intune and endpoint management.


* Experience supporting Windows Serve...